• Metrocard top ups and balances not available - updated Wednesday 25 May 8.35am

    ​Updated - 8.35am Wednesday 25 May

    Due to a system failure our metrocard website is still not available​. This means you can not check your balance or top up metrocards online at the moment. It also means that our Metro call centre can not tell you your​ card balance either.  If you need to top up your card you can at a metro agent, at the Bus Interchange or with your bus driver. If you need to check your balance please ask your bus driver. 

    At this stage it is likely that the system will remain down for another 24 hours, Metro apologise for the inconvenience this is causing our customers.

View critical updates

Bus Interchange

Bus Interchange exterior 

The Bus Interchange is the new, indoor bus exchange in central Christchurch City, located on the corner of Lichfield St and Colombo St. View a map of this location.

Platform bollards show you clearly where each bus will pick you up. There are tactile pavers for sight impaired passengers that direct you to the bus bays and doors to board buses.

Maps and timetables are clearly displayed and there are plenty of real time arrival information screens.


Metro Info Counter

The Metroinfo Counter is open 7:30am – 6pm weekdays and 9am – 5pm weekends. Here you will find helpful staff who can help you plan your trip and answer your questions.

You can also buy or top up a Metrocard or  Candocard here.


Bus Interchange platform guide

Bus Interchange platform guide 

Download Platform guide