Code of conduct

As a Metro customer, you can help us provide an excellent public transport experience by:

  • Being respectful to fellow passengers, your driver and the Metro team
  • Respecting public transport vehicles and facilities, helping us keep them clean, tidy and in good condition
  • Letting us know when things need attending to. We want to hear from you so we can address any issues and keep making public transport better

You are responsible for:

  • Respecting other peoples' rights
  • Paying the correct fare
  • Following signage within the bus and any reasonable instructions from Metro staff
  • Taking any rubbish with you

This means that you will not:

  • Harass or interfere with the comfort or safety of other people on the bus
  • Threaten or bully other people on the bus
  • Swear or use offensive language
  • Eat, drink alcohol, smoke or vape on the bus
  • Tag, graffiti or damage the bus in any way

You can:

  • Bring a drink on the bus with a secure lid
  • Bring food that is contained in a secure package
  • Listen to music with your headphones on

If you have any feedback, please contact us on 03 366 8855 or metro.co.nz/contact. Video surveillance is in use on buses and ferries at all times, and all complaints are investigated.

Thank you for doing your bit to make every ride a positive one.

Please check metro.co.nz/customer-charter to see our commitments to you.