• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update


    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​


    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.


    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.


    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 


    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.


    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.


    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

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 Code of Conduct

 

To make sure every bus trip is a good one, we ask you to live by some simple rules:

You have the right to:

  • be treated with respect
  • friendly and courteous service
  • a safe, clean and comfortable travelling environment

You are responsible for:

  • respecting other peoples' rights
  • paying the correct fare
  • following any reasonable instructions from the driver and/or another company representative
  • good behaviour
  • telling us if you see anyone damaging the bus

This means that you will not:

  • threaten, bully, harass other people on the bus
  • swear or use bad language
  • eat, drink or smoke on the bus
  • tag, graffiti or damage the bus in any way

If you don't comply with the Code of Conduct, it may result in prosecution and/or removal of your right to use the bus. ​​​

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