• Updated 4.30pm Friday 27th May - Online metrocard top up & balance check service not available

    ​Updated - 4.30pm Friday 27th May

    Metro have been unable to fix the metrocard website today and so the metrocard top up and balance check site will remain down over the weekend. We will continue to work on the issues and hope to have the site back up and running as soon as possible.

    This means that if you need to check your balance or top up your metrocard over the weekend please go to a metro agent (with eftpos or cash) or ask your driver to check / top up your card (cash only). 

    We apologise for the inconvenience​.


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Code of Conduct

Code of conductTo make sure every bus trip is a good one, we ask you to live by some simple rules:

You have the right to:

  • be treated with respect
  • friendly and courteous service
  • a safe, clean and comfortable travelling environment
 

You are responsible for:

  • respecting other peoples' rights
  • paying the correct fare
  • following any reasonable instructions from the driver and/or another company representative
  • good behaviour
  • telling us if you see anyone damaging the bus


This means that you will not:

  • threaten, bully, harass other people on the bus
  • swear or use bad language
  • eat, drink or smoke on the bus
  • tag, graffiti or damage the bus in any way


If you don't comply with the Code of Conduct, it may result in prosecution and/or removal of your right to use the bus.