• Updated 4.30pm Friday 27th May - Online metrocard top up & balance check service not available

    ​Updated - 4.30pm Friday 27th May

    Metro have been unable to fix the metrocard website today and so the metrocard top up and balance check site will remain down over the weekend. We will continue to work on the issues and hope to have the site back up and running as soon as possible.

    This means that if you need to check your balance or top up your metrocard over the weekend please go to a metro agent (with eftpos or cash) or ask your driver to check / top up your card (cash only). 

    We apologise for the inconvenience​.

View critical updates

Contact Us

Contact usWe welcome your enquiries and feedback.  There are a number of ways you can contact us and you can also provide feedback online.

  Christchurch Timaru
Phone (03) 366 8855 
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
(03) 688 5544
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
Fax  (03) 365 3194 (03) 684 0505
Email metro@ecan.govt.nz metro@ecan.govt.nz
Online MetroInfo Facebook page
In Person Metro Info Counter view a map
The Bus Interchange

Corner Lichfield St and Colombo St
Monday to Friday 7:30am - 6pm
Saturday and Sunday 9am - 5pm
Timaru Metroinfo view a map
Te Ana Ngai Tahu Rock Art Centre
2 George Street
Monday to Friday 10am - 4pm 

Saturday & Sunday 10am - 3pm

Mail Attn: Passenger Services
Environment Canterbury
P O Box 345,
Christchurch 8140
Attn: Tony Henderson
Passenger Services
Environment Canterbury
P O Box 550, Timaru 7910


Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.

  Christchurch City Council Waimakariri District Council Selwyn District Council Timaru District Council
Phone (03) 941 8999
24 hours 7 days
(03) 327 6834 (03) 347 2800 (03) 687 7200
Email info@ccc.govt.nz office@wmk.govt.nz helpline@selwyn.govt.nz enquiry@timdc.govt.nz
Mail Christchurch City Council
PO Box 237
Christchurch 8140
Waimakariri District Council
Private Bag 1005
Rangiora 7440
Selwyn District Council
P.O.Box 90
Rolleston 7643
Timaru District Council
PO Box 522
Timaru 7940
Fax   (03) 313 4432 (03) 347 2799 (03) 687 7209
In Person Civic Offices
53 Hereford St

Monday to Friday 8:30am - 5pm
215 High St
2 Norman Kirk Drive
2 King George St
Website www.ccc.govt.nz www.waimakariri.govt.nz www.selwyn.govt.nz www.timaru.govt.nz


Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

View their contact details here.​​