• Services running to Sunday timetables and are for essential travel only


    IMPORTANT: Please register your trip for contact tracing purposes at: www.ecan.govt.nz/trace​

    Recently we were asked by the Ministry of Health to provide details of all passengers on each trip for contact tracing purposes. Please register your trip using the unique bus ID number written on posters within the vehicle. If you are unable to do this while on board​ you can register your trip afterward using your trip details instead (route, boarding location, destination and time of trip).


    From Thursday 26 March bus services are running to Sunday timetables, and will be for essential travel only.


    To help protect our drivers and to maintain the service, buses will have rear boarding only, and fares will not be required. ​


    In addition to the regular Sunday timetable there are a small number of extra trips on some routes in the early morning and late evening. The Diamond Harbour Ferry has a special timetable and route 135 is operating to its Saturday timetable.


    The Bus Interchange is closed and all central city services will use the Manchester St super stops instead.


    More details here: http://www.metroinfo.co.nz/promotions/Pages/Help-keep-us-all-well.aspx​


View critical updates

 Contact Us

We welcome your enquiries and feedback. There are a number of ways you can contact us.

During the level 4 lockdown period, all feedback received will be reviewed by the Metro team. Our response times will be longer than normal due to staff availability and temporary working locations. We will prioritise serious issues and respond to other feedback as resources allow. Reponses during this time will be via phone or email only.​

You can also provide feedback online.

 
  Christchurch Timaru
Phone (03) 366 8855 
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
(03) 688 5544
Monday to Friday 6:30am - 7pm
Saturday, Sunday & Public Holidays
9am - 6pm
Fax  (03) 365 3194 (03) 684 0505
Email metro@ecan.govt.nz metro@ecan.govt.nz
Online MetroInfo Facebook page
In Person Metro Info Counter view a map
The Bus Interchange

Corner Lichfield St and Colombo St
Monday to Friday 7:30am - 6pm
Saturday and Sunday 9am - 5pm
Timaru Metroinfo view a map
Te Ana Ngai Tahu Rock Art Centre
2 George Street
Monday to Friday 10am - 4pm 

Saturday & Sunday 10am - 3pm

Mail Attn: Passenger Services
Environment Canterbury
P O Box 345,
Christchurch 8140
Attn: Isabelle Bromham
Passenger Services
Environment Canterbury
P O Box 550, Timaru 7910


Councils

Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.

  Christchurch City Council Waimakariri District Council Selwyn District Council Timaru District Council
Phone (03) 941 8999
24 hours 7 days
(03) 327 6834 (03) 347 2800 (03) 687 7200
Email info@ccc.govt.nz office@wmk.govt.nz helpline@selwyn.govt.nz enquiry@timdc.govt.nz
Mail Christchurch City Council
PO Box 237
Christchurch 8140
Waimakariri District Council
Private Bag 1005
Rangiora 7440
Selwyn District Council
P.O.Box 90
Rolleston 7643
Timaru District Council
PO Box 522
Timaru 7940
Fax   (03) 313 4432 (03) 347 2799 (03) 687 7209
In Person Civic Offices
53 Hereford St
Christchurch

Monday to Friday 8:30am - 5pm
215 High St
Rangiora
2 Norman Kirk Drive
Rolleston
2 King George St
Timaru
Website www.ccc.govt.nz www.waimakariri.govt.nz www.selwyn.govt.nz www.timaru.govt.nz


Operators

Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

View their contact details here. ​