• Metrocard top ups and balances not available - updated

    ​Updated - 2.15pm Tuesday 24th May

    Due to a system failure our metrocard website is not available​. This means you can not check your balance or top up metrocards online at the moment. It also means that our Metro call centre can not tell you your​ card balance either.  If you need to top up your card you can at a metro agent, at the Bus Interchange or with your bus driver. If you need to check your balance please ask your bus driver. 

    At this stage it is likely that the system will remain down for the next 24 hours, Metro apologise for the inconvenience this is causing our customers.

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Lost & Found

Lost and foundMetro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.


Operator contact details


Go Bus 

Go Bus Ltd

This includes routes formerly operated    by Leopard Coach Lines.                      

03 339 6555 or 03 335 0357


Red Bus 

Red Bus Ltd

03 379 4260
P.O.Box 10171
Phillipstown,  Christchurch 8145



Black Cat Ltd

(Diamond Harbour Ferry)

03 384 0621 
Unit 1, 7 Tussock Lane
Ferrymead, Christchurch 8023

Ritchies Ltd 

Ritchies Ltd

(Timaru Services)

03 688 7300
P.O.Box 752 , Timaru 7940