• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update

    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​

    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.

    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.

    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 

    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.

    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.

    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

View critical updates

 Lost & Found

Covid-19 update

During the level 4 lockdown period, the only lost property you will be able to collect from bus operators are high value items such as phones, wallets or valuables. Anything else will be stored and be available for retrieval after the lockdown has ended.

Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

Operator contact details

Go Bus 

Go Bus Ltd

Lodge an enquiry​
For urgent enquiries, call
03 335 0357,
ext 5, between 8am-4.30pm Monday-Friday. After these hours select ext 4.


Red Bus 

Red Bus Ltd

03 379 4260
P.O.Box 10171
Phillipstown,  Christchurch 8145



Black Cat Ltd

(Diamond Harbour Ferry)
03 328 9079 
5 Norwich Quay, Lyttelton
Christchurch 8082

Ferry Facebook page

Ritchies Ltd 

Ritchies Ltd

(Timaru Services)
03 688 7300
P.O.Box 752 , Timaru 7940

Ritchies Ltd

(Christchurch Services)
03 359 0551
40 Abros Pl, Bishopdale