If your scooter folds up then you can take it onboard the bus. You need to make sure it is folded up while onboard and stowed next to you on a seat, under a seat or in a storage rack . If your scooter does not fold up it is the drivers decision at the time of boarding whether it can go onboard or not. This is because scooters that do not fold up can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If your scooter does not fold up we recommend you do not take it on the bus.
It is the driver’s decision at the time of boarding whether the bike or tricycle can go onboard or not. This is because they can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If the driver thinks it could be dangerous they have the right to refuse to let you come onboard. We recommend that if the bike or tricycle cannot be stowed safely onboard the bus in a seat or a storage rack then you do not try to take it on the bus.
There are many reasons why services may have disruptions, just a few of them are:
Metro looks after the notification of all service updates and detours. We update and notify of changes and disruptions as soon as possible throughout the day however out of business hours we can only update and notify of major disruptions
Metro receive information from a number of sources:
Metro work with many agencies whose work may affect buses. Once notified, we work out which services are affected and the best way for buses to travel around the disruption. In order to notify you as soon as possible we rely on those organisations to tell us of changes. Sometimes we will receive information very close to or once a change has occurred. If this happens we notify online as soon as possible and also update as further information comes to hand.
While we aim to keep you updated on all disruptions, it is not always possible. Metro assess the amount of disruption and length of disruption before issuing notices online this means that some small disruptions may not be notified.
This indicates a detour. We use this symbol when buses have to change a section of their route usually due to road works, constructions works, special events or accidents.
This indicates a timetable or service change. We use this symbol to notify when a service has a new timetable, route or timetable adjustment starting soon.
We appreciate when passengers make an effort to signal the driver when catching the bus. We recommend when you see your bus coming you stand at the bus stop towards the curb and wave at the driver so that they know you want that bus. The drivers will then pull over and let you on. If you do not signal the driver they may drive past without seeing you.
It is up to the driver’s discretion whether an intoxicated person can board the bus or not. If the driver believes the person is intoxicated and considers that person a risk to the passengers onboard or the driver they can refuse to carry them.
If the music on a passenger’s mp3 or phone is annoying other passengers on the bus one person should tell the bus driver. The bus driver can then ask the passenger with the music to turn it down.
If the bus radio music is too loud, tell the driver and they can turn it down from their control panel.
No the only animal allowed onboard the bus is a guide dog or guide dog in training.
Metro do not have a defined age to allow children to travel unaccompanied. We believe that it is the parent’s decision whether a child is capable of safely travelling on their own.
Metro and bus operator s take damage to buses seriously and provide details and surveillance footage to the Police for prosecution. If you see it occurring take note of:
Give all the details to the driver. If you feel comfortable telling the driver at the time the damage is occurring do so however if you do not tell the driver when you leave the bus. The bus operator will check the video surveillance footage and provide it to the Police.
Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.
No, smoking an e-cigarette or vaping is prohibited on buses where smoking is banned under the Smoke-free Environments Act.