Contact Us

We welcome your enquiries and feedback. There are a number of ways you can contact us.

All feedback will be reviewed by the Metro team. Our response times may currently be longer than normal due to staff availability and temporary working locations. We will prioritise serious issues and respond to other feedback as resources allow. 

Provide feedback online.

  Christchurch Timaru
Phone (03) 366 8855 
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
(03) 688 5544
Monday to Friday 6:30am - 7pm
Saturday, Sunday & Public Holidays
9am - 6pm
Fax  (03) 365 3194 (03) 684 0505
Online MetroInfo Facebook page
In Person Metro Info Counter view a map
The Bus Interchange

Corner Lichfield St and Colombo St
Monday to Friday 7.30am - 6.00pm
Saturday and Sunday 9.00am - 5.00pm
Timaru Metroinfo view a map
Te Ana Ngai Tahu Rock Art Centre
2 George Street
Monday to Friday 10.00am - 4.00pm 

Saturday and Sunday 10.00am - 3.00pm

Mail Attn: Passenger Services
Environment Canterbury
P O Box 345,
Christchurch 8140
Attn: Isabelle Bromham
Passenger Services
Environment Canterbury
P O Box 550, Timaru 7910


Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.

  Christchurch City Council Waimakariri District Council Selwyn District Council Timaru District Council
Phone (03) 941 8999
24 hours 7 days
(03) 327 6834 (03) 347 2800 (03) 687 7200
Mail Christchurch City Council
PO Box 237
Christchurch 8140
Waimakariri District Council
Private Bag 1005
Rangiora 7440
Selwyn District Council
P.O.Box 90
Rolleston 7643
Timaru District Council
PO Box 522
Timaru 7940
Fax   (03) 313 4432 (03) 347 2799 (03) 687 7209
In Person Civic Offices
53 Hereford St

Monday to Friday 8:30am - 5pm
215 High St
2 Norman Kirk Drive
2 King George St


Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

View their contact details here. ​