We welcome your enquiries and feedback. There are a number of ways you can contact us.
All feedback will be reviewed by the Metro team. Our response times may currently be longer than normal due to staff availability and temporary working locations. We will prioritise serious issues and respond to other feedback as resources allow. Provide feedback online.
Saturday and Sunday 10.00am - 3.00pm
Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.
Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.
View their contact details here.