• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update


    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​


    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.


    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.


    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 


    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.


    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.


    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

View critical updates

 Contact Us

We welcome your enquiries and feedback. There are a number of ways you can contact us.

During the level 4 lockdown period, all feedback received will be reviewed by the Metro team. Our response times will be longer than normal due to staff availability and temporary working locations. We will prioritise serious issues and respond to other feedback as resources allow. Reponses during this time will be via phone or email only.​

You can also provide feedback online.

 
  Christchurch Timaru
Phone (03) 366 8855 
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
(03) 688 5544
Monday to Friday 6:30am - 7pm
Saturday, Sunday & Public Holidays
9am - 6pm
Fax  (03) 365 3194 (03) 684 0505
Email metro@ecan.govt.nz metro@ecan.govt.nz
Online MetroInfo Facebook page
In Person Metro Info Counter view a map
The Bus Interchange

Corner Lichfield St and Colombo St
Temporary hours during COVID Level 2:
Monday to Friday 9:00am - 5:30pm
Saturday and Sunday 9am - 5pm
Timaru Metroinfo view a map
Te Ana Ngai Tahu Rock Art Centre
2 George Street
Monday to Friday 10am - 4pm 

Saturday & Sunday 10am - 3pm

Mail Attn: Passenger Services
Environment Canterbury
P O Box 345,
Christchurch 8140
Attn: Isabelle Bromham
Passenger Services
Environment Canterbury
P O Box 550, Timaru 7910


Councils

Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.

  Christchurch City Council Waimakariri District Council Selwyn District Council Timaru District Council
Phone (03) 941 8999
24 hours 7 days
(03) 327 6834 (03) 347 2800 (03) 687 7200
Email info@ccc.govt.nz office@wmk.govt.nz helpline@selwyn.govt.nz enquiry@timdc.govt.nz
Mail Christchurch City Council
PO Box 237
Christchurch 8140
Waimakariri District Council
Private Bag 1005
Rangiora 7440
Selwyn District Council
P.O.Box 90
Rolleston 7643
Timaru District Council
PO Box 522
Timaru 7940
Fax   (03) 313 4432 (03) 347 2799 (03) 687 7209
In Person Civic Offices
53 Hereford St
Christchurch

Monday to Friday 8:30am - 5pm
215 High St
Rangiora
2 Norman Kirk Drive
Rolleston
2 King George St
Timaru
Website www.ccc.govt.nz www.waimakariri.govt.nz www.selwyn.govt.nz www.timaru.govt.nz


Operators

Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

View their contact details here. ​