• Bus ETA systems will be down Sunday 24th May

    ​On Sunday 24th May between 12pm and 3pm our Bus ETA system will not be available while we move our systems to the new Bus Interchange. This means from 12pm all on street real time screens (including at Central Station and the Malls), all bus finders at bus stops, look up on the journey planner and the "next bus" finder on our websites will not work.We understand this may cause a little inconveinence to you however it is neccessary and we hope to move systems as quickly as possible. We thank you for your patience during this time.​

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Contact Us

Contact usWe welcome your enquiries and feedback.  There are a number of ways you can contact us and you can also provide feedback online.

  Christchurch Timaru
Phone (03) 366 8855 
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
(03) 688 5544
Monday to Saturday 7am - 7pm
Sunday 9am - 7pm
Fax  (03) 365 3194 (03) 684 0505
Email metro@ecan.govt.nz metro@ecan.govt.nz
Online MetroInfo Facebook page
In Person Metro Info Kiosk view a map
Central Station

46-50 Lichfield St (opposite Ballantynes)
Monday to Friday 7:30am - 6pm
Saturday and Sunday 9am - 5pm
Timaru Metroinfo view a map
Timaru Visitors Centre
2 George Street
Monday to Friday 10am - 4pm 

Saturday & Sunday 10am - 3pm

Mail Attn: Passenger Services
Environment Canterbury
P O Box 345,
Christchurch 8140
Attn: Tony Henderson
Passenger Services
Environment Canterbury
P O Box 550, Timaru 7910


Your local council maintains on-street infrastructure like bus exchanges, bus stops, bus shelters and bus priority lanes. Contact them directly with any on-street infrastructure queries.

  Christchurch City Council Waimakariri District Council Selwyn District Council Timaru District Council
Phone (03) 941 8999
24 hours 7 days
(03) 327 6834 (03) 347 2800 (03) 687 7200
Email info@ccc.govt.nz office@wmk.govt.nz helpline@selwyn.govt.nz enquiry@timdc.govt.nz
Mail Christchurch City Council
PO Box 237
Christchurch 8140
Waimakariri District Council
Private Bag 1005
Rangiora 7440
Selwyn District Council
P.O.Box 90
Rolleston 7643
Timaru District Council
PO Box 522
Timaru 7940
Fax   (03) 313 4432 (03) 347 2799 (03) 687 7209
In Person Civic Offices
53 Hereford St

Monday to Friday 8:30am - 5pm
215 High St
2 Norman Kirk Drive
2 King George St
Website www.ccc.govt.nz www.wamakariri.govt.nz www.selwyn.govt.nz www.timaru.govt.nz


Metro do not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.

View their contact details here.​