• Updated 4.30pm Friday 27th May - Online metrocard top up & balance check service not available

    ​Updated - 4.30pm Friday 27th May

    Metro have been unable to fix the metrocard website today and so the metrocard top up and balance check site will remain down over the weekend. We will continue to work on the issues and hope to have the site back up and running as soon as possible.

    This means that if you need to check your balance or top up your metrocard over the weekend please go to a metro agent (with eftpos or cash) or ask your driver to check / top up your card (cash only). 

    We apologise for the inconvenience​.

View critical updates

Balance & Top Up


If you have an online account you can top up your Metrocard at any time. Create an online account here.

To top up and view your balance online, use the purple Top Up widget on the right of this page. Type in your metrocard number and password in the Top Up fields. This will take you to a secure site where you can use your credit card to top up your metrocard and view your balance.  Please note: online top ups are generally available within an hour however delays can be caused by the telecommunication network or bus ticketing machines forwarding data updates. If this occurs your top up could take up to 12 hours to appear on your metrocard. You also need to use your card on a bus for the top up to appear on your metrocard balance (and the 'pending' status removed).

Face to face:

You can top up on the bus, Metro Info Counter at the Bus Interchange or at a Metro agent.

Check your balance at the following locations

  • At a Metro Agent - find a Metro agent here
  • On the bus  - after you swipe your card it will display.
  • Or call Metroinfo on 366 88 55


Top up by cash, eftpos or credit card

You can top up your metrocard by cash, eftpos or credit card at:

  • A Metro Agent or our Metroinfo offices - find a Metro agent here
  • On the bus by paying the driver with cash (no eftpos or credit cards accepted).

Please remember...

When you load money onto your card, please ensure you receive a receipt and the amount loaded is correct. This means your money has been loaded onto your card. Keep a record of your Metrocard number in case you lose it!

Having a metrocard saves you money!

Find out more about how a metrocard helps you travel cheaper.​​​​​​