Metrocard FAQS

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Using your Metrocard

Tell the driver the destination you want to travel to and place your Metrocard on the card reader. The scanner will read your card and deduct the fare,  your new balance will then be displayed on the screen. When the balance is below $5, the machine lights-up yellow reminding you to top-up. If you have insufficient credit for the fare you can top-up your Metrocard as you board the bus, online, or at a metro agent.  Find out how to top up your Metrocard.

Where can I use Metrocard?

You can use Metrocard on all Metro services including:

  • Red Bus
  • Go Bus
  • Blue Line
  • Orange Line
  • Purple Line
  • Yellow LIne
  • Orbiter
  • Diamond Harbour Ferry.

What if you lose your Metrocard?

Metrocard is safe and secure. Each card has its own unique number that is registered to you, so that if you report your card as lost or stolen it can be blocked and any remaining money can be transferred to a new card.  To report your card lost or stolen call us on 366 88 55 or you can block your card yourself if you have an online account.. A replacement card will cost you $10.00, if your previous card had less than $10.00 credit on it you will also need to load another $10.00 top up onto your new card.  

Find out where you can get a replacement card

Please note other Metro agents cannot issue replacement cards or transfer balances. To get a replacement card go to the Metro Info Counter at the Bus Interchange.

Can I still use cash to pay for my bus fare?

You can still pay cash fares on all Metro services.

Adult cash fares will be $4.00 per trip* with only one transfer within two hours. Metrocard gives better value, since it costs $2.55 per trip* and you get unlimited transfers for two hours instead of just one transfer (*Travel within Christchurch City zone 1).  Read more about Metrocard discounts.

Find out more about fares and costs.

More than one person on one card

You can take other people on your card, but you will be charged a full cash fare ($4.00 Adult, $2.00 Child fare), so it is cheaper for each person to have a card. This cash fare will provide only one free transfer within 2 hours.

Looking after your Metrocard

The Metrocard like other electronic cards has a magnetic strip that runs around the edges of the card. This strip when placed on the card reader is then read by the machine and your fare is deducted. If the magnetic strip is damaged the card will no longer work. If your card is deemed faulty after a month of holding it you will be charged a card replacement fee of $10.00.

To maintain the life of your card we recommend you avoid;

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

Do I need an online account for my Metrocard?

You don't need an online account to have a Metrocard, however setting up an online account allows you to easily check your balance and top up online.

Set up an online account here.​

What are the terms and conditions for using a Metrocard?

Read the terms and conditions (132kB)

Transferring on a Metrocard

If you travel from the city on a zone 1 service to transfer onto a zone 2 or on to the Diamond Harbour Ferry service, you need to ask the driver of the first bus to charge you the zone 2 fare or the special fare that applies for the ferry. This ensures you do not have to pay the zone 1 fare of the first bus and then also the zone 2 fare. For example: Sally lives in Rangiora and studies at Canterbury University; she travels on the Orbiter to Northlands then hops on The Blue Line to get home. She tells the driver of the Orbiter to charge her a ‘zone 2’ fare. In doing so she does not get charged the extra $2.55 for using the Orbiter within zone 1 but only The Blue Line fare of $3.75.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 366 88 55 or contact us on email.​​​​