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    Please note: This evening Thursday 30 January 2020 from 6.30pm to approximately 8.00pm the website will be undergoing service maintenance. All web functions will be unavailable during this time. We thank you for your patience. Warm regards Metro Canterbury.​

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Metrocard FAQS


The most common Metrocard Q&A's are below. If you have other questions, please call 03 366 88 55

Jump to your question:

Can I pay for another person with my metrocard?

Yes, you can take other people on your card. Their fare will be charged as a full cash fare ($4.20 Adult, $2.40 Child fare in zone 1), so it is cheaper for each person to have their own metrocard. This cash fare will provide only one free transfer within 2 hours.

How do I look after my metrocard?

Like other electronic cards, your metrocard has a magnetic strip that runs around the edges of the card. If the magnetic strip is damaged the card reader won’t be able to scan it.

To extend the life of your card we recommend you avoid:

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

Do I need an online account for my Metrocard?

No, you don't need an online account to have a Metrocard. However, setting up an online account allows you to easily check your balance and top up online.

Set up an online account here

What are the terms and conditions for using a Metrocard?

Read the current terms and conditions (132kB)

What does pending mean with online top-ups?

Pending means the credit amount waiting to be applied to a Metrocard. Online top-ups are generally available within one hour, however in some cases there can be delays in forwarding the data. If th​is occurs your top-up could take up to 12 hours to appear on your card. For the pending amount to be added to your Metrocard you need to go on the bus and place your Metrocard on the card reader for the amount to be added to your card. This action will clear the pending situation and the funds will be able to be used for bus travel again.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 366 88 55 or contact us on email.

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