• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update

    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​

    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.

    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.

    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 

    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.

    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.

    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

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Metrocard FAQS


The most common Metrocard Q&A's are below. If you have other questions, please call 03 366 88 55

Jump to your question:

Can I pay for another person with my metrocard?

Yes, you can take other people on your card. Their fare will be charged as a full cash fare ($4.20 Adult, $2.40 Child fare in zone 1), so it is cheaper for each person to have their own metrocard. This cash fare will provide only one free transfer within 2 hours.

How do I look after my metrocard?

Like other electronic cards, your metrocard has a magnetic strip that runs around the edges of the card. If the magnetic strip is damaged the card reader won’t be able to scan it.

To extend the life of your card we recommend you avoid:

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

Do I need an online account for my Metrocard?

No, you don't need an online account to have a Metrocard. However, setting up an online account allows you to easily check your balance and top up online.

Set up an online account here

What are the terms and conditions for using a Metrocard?

Read the current terms and conditions (132kB)

What does pending mean with online top-ups?

Pending means the credit amount waiting to be applied to a Metrocard. Online top-ups are generally available within one hour, however in some cases there can be delays in forwarding the data. If th​is occurs your top-up could take up to 12 hours to appear on your card. For the pending amount to be added to your Metrocard you need to go on the bus and place your Metrocard on the card reader for the amount to be added to your card. This action will clear the pending situation and the funds will be able to be used for bus travel again.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 366 88 55 or contact us on email.

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