• Services running to Sunday timetables and are for essential travel only


    IMPORTANT: Please register your trip for contact tracing purposes at: www.ecan.govt.nz/trace​

    Recently we were asked by the Ministry of Health to provide details of all passengers on each trip for contact tracing purposes. Please register your trip using the unique bus ID number written on posters within the vehicle. If you are unable to do this while on board​ you can register your trip afterward using your trip details instead (route, boarding location, destination and time of trip).


    From Thursday 26 March bus services are running to Sunday timetables, and will be for essential travel only.


    To help protect our drivers and to maintain the service, buses will have rear boarding only, and fares will not be required. ​


    In addition to the regular Sunday timetable there are a small number of extra trips on some routes in the early morning and late evening. The Diamond Harbour Ferry has a special timetable and route 135 is operating to its Saturday timetable.


    The Bus Interchange is closed and all central city services will use the Manchester St super stops instead.


    More details here: http://www.metroinfo.co.nz/promotions/Pages/Help-keep-us-all-well.aspx​


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Metrocard FAQS

 

The most common Metrocard Q&A's are below. If you have other questions, please call 03 366 88 55

Jump to your question:

Can I pay for another person with my metrocard?

Yes, you can take other people on your card. Their fare will be charged as a full cash fare ($4.20 Adult, $2.40 Child fare in zone 1), so it is cheaper for each person to have their own metrocard. This cash fare will provide only one free transfer within 2 hours.

How do I look after my metrocard?

Like other electronic cards, your metrocard has a magnetic strip that runs around the edges of the card. If the magnetic strip is damaged the card reader won’t be able to scan it.

To extend the life of your card we recommend you avoid:

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

Do I need an online account for my Metrocard?

No, you don't need an online account to have a Metrocard. However, setting up an online account allows you to easily check your balance and top up online.

Set up an online account here

What are the terms and conditions for using a Metrocard?

Read the current terms and conditions (132kB)

What does pending mean with online top-ups?

Pending means the credit amount waiting to be applied to a Metrocard. Online top-ups are generally available within one hour, however in some cases there can be delays in forwarding the data. If th​is occurs your top-up could take up to 12 hours to appear on your card. For the pending amount to be added to your Metrocard you need to go on the bus and place your Metrocard on the card reader for the amount to be added to your card. This action will clear the pending situation and the funds will be able to be used for bus travel again.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 366 88 55 or contact us on email.

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