• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update


    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​


    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.


    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.


    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 


    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.


    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.


    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

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 Lost Metrocard

 

Oh no, your Metrocard has gone missing. Here’s what you need to do. 

Lost your card?

Once registered, your Metrocard is safe and secure. Each card has its own unique number that is registered to you. This means lost cards can be blocked and remaining money can be transferred to a new card. 

If you have an online account you can login and block your card. If not, just call (03) 366 88 55 and we will block your card for you.

Replacement cards

A replacement card will cost you $10.00. If your Metrocard was registered with us, any remaining credit from your old card can also be transferred onto the new card for you.

You can get a replacement Metrocard from:

The Metro Info Counter at the Bus Interchange, corner Lichfield St and Colombo St 7.30am - 6pm weekdays and 9am - 5pm Saturday and Sunday   (View a map)

Remember to bring ID with you.

 

Please note other Metro agents cannot issue replacement cards or transfer balances.​​​​​​​​​​