Lost Metrocard

 

Oh no, your Metrocard has gone missing. Here’s what you need to do. 

Lost your card?

Once registered, your Metrocard is safe and secure. Each card has its own unique number that is registered to you. This means lost cards can be blocked and remaining money can be transferred to a new card. 

If you have an online account you can login and block your card. If not, just call (03) 366 88 55 and we will block your card for you.

Replacement cards

A replacement card will cost you $10.00. If your Metrocard was registered with us, any remaining credit from your old card can also be transferred onto the new card for you.

You can get a replacement Metrocard from:

The Metro Info Counter at the Bus Interchange, corner Lichfield St and Colombo St 7.30am - 6pm weekdays and 9am - 5pm Saturday and Sunday   (View a map)

Remember to bring ID with you.

 

Please note other Metro agents cannot issue replacement cards or transfer balances.​​​​​​​​​​