• Covid-19 Alert L2 - Regular timetables now operating

    COVID-19 Alert Level 2 update


    Metro’s public transport networks have returned to regular timetables, and the central city bus interchange has reopened. Find out more about Metro services at Level 2 here.​


    Capacity on board vehicles

    Government advice is that at Alert Level 2, people can leave home to do more things, but should follow public health measures and consider others around them. In​ particular, people shoul​d keep their distance from people they do not know. This includes onboard public transport. Because of this, the network’s capacity is restricted, across both urban and school services.


    The Ministry of Health requires the capacity on most buses to be limited, which means there will only be approximately 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted.


    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 


    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.


    Traveling outside of peak times

    If you have a choice, we ask that you avoid travelling at our peak times of 7am - 9am and 2.30pm – 5.30pm, weekdays.


    We really appreciate everyone’s patience and kindness as we work within the limitations in place to keep everyone safe.

View critical updates

Using your Metrocard

 

Topping up online and registering is easy.   

​​Where can I use my Metrocard?

You can use your Metrocard on all Metro services including the Diamond Harbour Ferry.

Checking your balance and topping up

You can check your balance:

  • Online in your Metrocard account or on the homepage
  • At a Metro Agent - find a Metro Agent here
  • On the bus - after your card is read, it will be displayed on the machine
  • Or call Metroinfo on (03) 366 88 55

We recommend topping up online:

If you have an online account, you can top up your Metrocard at any time. We highly recommend this as it saves you and others time when boarding, and means you don’t have to carry cash with you.

Plus when you top up online you automatically go in the draw to win monthly prizes.

You also have the option to set an automatic top up for your Metrocard to make sure you never run out of credit. This means a top up gets triggered automatically when the credit on your Metrocard drops under a certain amount.

Create an online account here.

Topping up in person:

You can top up with the driver on the bus using cash only, at the Metro Info Counter at the Bus Interchange or at a Metro agent using cash or eftpos. We recommend double checking on your top up receipt that the amount loaded on your card is correct.

Using your Metrocard on the bus

Tell the driver the destination that you want to travel to and place your Metrocard on the card reader. It will deduct the fare and your new balance will then be displayed on the screen.

When the balance is below $5, the scanner displays a yellow light reminding you to top-up.

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