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 WiFi trial extended

Free WiFi is now available on the 95 Pegasus & Waikuku-City service.

Last year, free WiFi was trialled on Metro’s 29 Airport-City and 85 Rolleston-City routes. Following positive preliminary results, the trial has been extended for 2019 and added to the 95 Pegasus & Waikuku-City route.

Environment Canterbury senior manager public transport Stewart Gibbon said that the initial results from the three-month trial last year were positive and saw good uptake of the available WiFi.

“During the trial period we saw good engagement of passengers making use of the free WiFi, particularly on the 85 Rolleston-City commuter route,” he said.

“We ran a survey during the trial and a common theme from respondents was that it is particularly valuable on the longer commuter route, enabling them to do work or catch up with friends and family.

“We’ve decided to extend the trial for 2019 to support a more detailed analysis and expand it to another longer commuter route. The learnings from this extended trial will help to inform future plans for WiFi on public transport."

Passenger announcements and on-bus screen displays were also trialled on route 29, which travels from Christchurch Airport into the city. The survey response showed that passengers appreciated this service as it helped them to feel less anxious about missing their stop. This service will remain on the Airport route, with plans to investigate its usefulness for other routes later this year.

Frequently asked questions

How do I connect? 

On your device, scan for open WiFi networks. Look for a network named Metro_Connect_#### (#### is the number of the bus you are travelling on, usually visible at the front of the bus), connect to this network, then open your web browser. Accept the terms and conditions, then you’ll be good to go.

Do I have to give my email address?

No, no personal information is required to connect.

How much data can I use?

50mb per device per day.

What if I can’t connect?

We cannot guarantee that vehicles fitted with WiFi will always be available and that the connection will always work. The driver isn’t able to offer support to help connect your device. If you experience trouble connecting, we welcome your feedback to help us identify what is and isn’t working and to learn more about your experience, so we can improve our service.

Where can I leave comments or feedback?

Use the feedback form on our website or email metro@ecan.govt.nz.

What routes is free WiFi available on?

29 Airport-City, 85 Rolleston-City, and 95 Pegasus & Waikuku-City

Will it be available on all buses eventually?

At this stage, we are focused on providing free WiFi on some of our longer commuter services where customers have told us they are likely to use WiFi. Rolling it out to more routes will depend on a number of factors, including learnings from the extended trial and availability of funding.