• Covid-19 Alert L2 - MyWay, Timaru Link and Temuka services normal timetables operating


    Under Alert Level 2, the Timaru Link and Temuka service are back to regular timetables and MyWay by Metro is operating. 


    However, capacity restraints meant that some Timaru Link and school services may be full at peak times.


    During Alert Level 2, the Ministry of Health requires the capacity on most buses to be limited to 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted under Level 2.


    Sitting together on the bus

    Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know. 


    People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.


    Traveling outside of peak times

    We ask that you consider alternative ways of travelling at peak times, such as biking, walking, scootering or carpooling. Alert Level 2 is simply not business as usual, and we are simply not going to be able to supply enough capacity on the buses to guarantee a seat for everyone who needs to travel.​


    Find out more about Metro Timaru services at Level 2 here​.​

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Covid-19 Alert Level 2: Timaru public transport capacity restricted

Under Alert Level 2, the Timaru Link and Temuka service are back to regular timetables and MyWay by Metro is operating. 

However, capacity restraints meant that some Timaru Link and school services may be full at peak times.

During Alert Level 2, the Ministry of Health requires the capacity on most buses to be limited to 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted under Level 2.

We ask that you consider alternative ways of travelling at peak times, such as biking, walking, scootering or carpooling. Alert Level 2 is simply not business as usual, and we are simply not going to be able to supply enough capacity on the buses to guarantee a seat for everyone who needs to travel.

Sitting together on the bus

Physical distancing from your fellow passengers is important. Please sit at green stickered seats, unless travelling with people you know.

People who know each other can sit next to each other (i.e. in a red dot seat next to a green dot seat). Would you be able to name the people you’re sitting next to if the Ministry of Health contacted you for contact tracing? If so, it’s okay to sit with them.

The Timaru Link and Temuka timetable are available by clicking here​.

MyWay by Metro​

MyWay by Metro on-demand public transport has replaced Metro’s urban Gleniti, Watlington and Grantlea routes, and can operate at full capacity.

Ministry of Health physical distancing restrictions do not apply to MyWay vehicles due to the additional measures in place to support contact tracing, so the vehicles are operating at full capacity, with enhanced cleaning in place and hand sanitiser available. 

MyWay by Metro operates 7am-7pm, Monday to Friday, and 8am-6pm on weekends and public holidays.  Booking and service information is available at mywaybymetro.co.nz

Booking MyWay by Metro

You can book your shared ride in the MyWay vehicle:

- Call 688 5544, or​​

- Download the MyWay by Metro app for easy bookings 

- Find out more on the website​​.​

Timaru school service

Metro’s Timaru school bus will resume from Monday 18th May, in line with most students returning to school.

The physical distancing requirements will have an impact on capacity.  Two extra buses will be operating on the Timaru Link during the school peak to provide additional capacity for the first few days, and the need for this will be reviewed in the middle of the week.

As a number of children also used to use the now obsolete urban bus routes to get to and from school, two trips a day on the Gleniti route have been retained for the school peak.

We don’t recommend that MyWay by Metro is used for school trips at this time. We will be providing the 7.40am Gleniti trip towards central Timaru and the 3.20pm Gleniti westerly trips for school children, to increase the available capacity at that time.

Thank you for your kindness and patience as we work through the significant restraints caused by this COVID situation.

Free public transport for a little longer

Waka Kotahi, the New Zealand Transport Agency, has provided free fares under Alert Levels 3 and 4.  When New Zealand enters Alert Level 2, fares must be collected as soon as possible.

We are awaiting guidance from Government on handling of cash on public transport before returning to collecting fares.  At this time we are working towards early June as the earliest return date. We will have a further update on this next week.​

Track your journey

Keeping everyone safe is a top priority for Environment Canterbury and bus operators.

Here in New Zealand, we are a team of five million. Let’s work together – you can help by providing your contact tracing information whenever you use public transport.

Tracking your journey by checking in supports early detection of suspected cases to prevent potential onward transmission of the virus.

Contact tracing, as well as testing and quarantine/isolation measures, is critical in supporting New Zealand’s mission to eliminate COVID-19.

The importance of contact tracing is increasing as New Zealand moves through to lower alert levels.

Contact tracing information isn’t required on MyWay services as your information is already recorded when you book.

How do I provide journey tracing information?

When you use public transport, the Ministry of Health asks that you record your travel on our Trace your Journey site.  This is a simple process. Take note of the unique bus ID number written on the in-bus poster, and visit ecan.govt.nz/trace​ to register your details.

If you don't have access to the internet you can call us on 688 5544 and we will register your trip for you.

The journey tracing information is held for Ministry of Health purposes only. Find out more here​.

How does journey tracing work?

When there is a suspected, confirmed or probable case of COVID-19, a contact tracing process will occur to:

- identify all ‘close contacts’ of the case – so that these people can be quarantined/isolated (and tested if required); and

- identify ‘casual contacts’, of the case, and ask them to be tested if they have (or develop) symptoms of COVID-19.

Contact tracing is undertaken by your local Public Health Unit, or by the National Close Contact Service. The information you provide when registering your travel is confidential and will only be used for this purpose.

Register your travel here​.​

Physical distancing onboard vehicles

Under Alert Level 2, physical distancing requirements apply when travelling in public transport, apart from when travelling with people you know.

We have provided stickers onboard, on each seat, to make it really clear where you can sit.  Of course, this does significantly reduce capacity on each vehicle. Most buses are limited to 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted under Level 2.

We ask that you avoid travelling at peak times unless you need to for work or school.

Ministry of Health physical distancing restrictions do not apply to MyWay vehicles due to the additional measures in place to support contact tracing, so the vehicles are operating at full capacity, with enhanced cleaning in place and hand sanitiser available.

Keeping everyone safe

As part of our COVID-19 response, we are:

- asking passengers to:

     - follow the guidelines on self-isolation

     - maintain distance from other passengers and the driver

- cleaning our buses and ferries on a regular basis and stepping up the cleaning of surfaces like handrails, stop buttons, and seat backs.

- blocking seats closest to the drivers from being used.

- making sure the very latest information and advice from the Ministry of Health are being supplied to our staff and operators.

Some tips from the Ministry of Health:

- If you are unwell stay home.

- Avoid touching your eyes, nose or mouth.

- Wash your hands with soap and water often, for at least 20 seconds.

- Cough or sneeze by covering your mouth and nose with tissues.

- If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.

- Use an alcohol-based hand sanitiser with more than 60 percent alcohol.

- Try to avoid close contact with people who are unwell.

- Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

Call Healthline on 0800 358 5453 if:

- you have any symptoms and have been to any countries or territories of concern

- you have been in close contact with someone confirmed with COVID-19.


 

If you have any further questions email us at metroinfo@ecan.govt.nz​ or call 03 366 8855.​​​​