Metro provide a number of vehicles with bike racks on them giving you the option to bus to work and bike home or bike and bus in stages. The bike racks are easy and cost free to use.
Bike rack instructions
Please remember loading and unloading your bike from the rack is up to you. Always load or unload your bike from the front of the bike rack.
All metro vehicles are fitted with bike racks on buses providing you with options to bus to work and bike home, bike and bus in stages or get access to cycle tracks around the city. The bike racks are easy and free to use.
Using our bike racks is easy
When the vehicle arrives it takes just a few steps to get your bike on the racks.
Loading your bike
- Before the vehicle arrives remove any loose items from your bike that could fall off while the bus is moving.
- Squeeze the bike rack handle up to release and lower the rack.
- Lift your bike on to the rack with the front wheel facing the yellow support arm.
- Raise the support arm over the front tyre so the hook rests on the top of the wheel.
- The bike is now secure and you can board the bus.
Step 1: Squeeze/pull bike rack handle up to release and lower the rack.
Step 2: Lift bike onto the rack with front wheel facing towards the yellow support arm.
Step 3: Raise support arm over front tyre so the hook rests on the front wheel. The bike is now secure and you can board the vehicle.
Unloading your bike
- Let the driver know you will be unloading your bike when you exit via the front doors.
- Unhook and lower the support arm from the front tyre and lift your bike from the bike rack.
- If no one else is using the rack squeeze the handle and fold the bike rack up.
Step 1: Lower support arm.
Step 2: Lift bike off the rack.
Step 3: Squeeze/pull bike rack handle up.
Download a printable brochure on how to use the bike rack.
Bike rack FAQs
- Q: How many bikes can fit on the racks at a time?
A: All of our Metro vehicles can carry up to two bikes at the front. The maximum weight for each bike is 24kg.
- Q: If the racks are full, can I take my bike inside the bus?
A: Unfortunately no. Due to safety requirements, bikes cannot be carried inside vehicles.
- Q: What size wheels are the racks designed to carry?
A: Racks are designed to carry bikes with wheels larger than 16” diameter.
- Q: Can I put my electric bike on the vehicle?
A: If you're travelling with an electric bike, it is recommended to take the battery off before loading it onto the bike racks.
- Q: Can I take my fold up bike on the bus?
A: Fold up bikes are permitted inside the bus if they fit into the luggage space.
- Q: When my bike is on the rack, am I covered for damage?
A: Yes. Your bike is transported and protected on Public Transport in Canterbury under Contract and Commercial Law Act 2017. That means if loss or damage occurs while being carried, you may be able to claim up to a maximum value of $2,000 from the carrier (Public Transport operator).