Code of Conduct

Travelling by bus or MyWay is a great way to great way to get around. To make sure every trip is a good one, we live by some simple rules:

You have the right to:

  • be treated with respect
  • friendly and courteous service
  • a safe, clean and comfortable travelling environment.


You are responsible for:

  • respecting other peoples' rights
  • paying the correct fare
  • following any reasonable instructions from the driver and/or another company representative
  • good behaviour
  • telling us if you see anyone damaging the bus.


This means that you will not:

  • threaten, bully, harass other people on the bus
  • swear or use bad language
  • eat, drink or smoke on the bus
  • tag, graffiti or damage the bus in any way.

If you don't comply with the Code of Conduct, it may result in prosecution and/or removal of your right to use the Metro services.

Feedback or enquiries?

We welcome your feedback and enquiries. You can make them online by using the links below or contact us directly.