Managing your Metrocard

On this page:

  1. Register your Metrocard
  2. Checking your Metrocard balance
  3. Topping up your Metrocard
  4. How to use your Metrocard
  5. Updating your Metrocard details
  6. Taking care of your Metrocard

 

Register your Metrocard

We encourage customers to register their card online. This allows you to easily manage your Metrocard, top up online, set up automatic top ups, and if for some reason you lose your card, you can transfer your money onto a new one.

Checking your Metrocard balance

You can check the balance of your Metrocard by:

Topping up your Metrocard

Online

We recommend topping up online, through your online account as it saves you and others time when boarding and means you don't have to carry cash with you. You can also set up automatic top-ups for your Metrocard, when your credit drops under an amount you specify.

Online top-ups are generally available to use on your bus or ferry within one hour, however in some cases there can be delays. We recommend topping up before your balance runs out or the day before your next trip.

Please note that the amount you have just topped-up will continue to be flagged as ‘Pending’ in your Metrocard account until you next swipe your Metrocard.

In person

You can top up in person by:

  • Asking the driver to top-up your card using cash only. For cash top ups onboard, drivers can accept top ups amounts of $5 minimum and in multiples of $10
  • At the Metroinfo Counter at the Bus Interchange using cash or eftpos.
  • At a Metro agent using cash or eftpos. Find a Metro Agent here.

How to use your Metrocard

Place your Metrocard on the card reader when boarding the bus or ferry. It will deduct the fare and your new balance will then be displayed on the screen.

When the balance is below $5, the scanner displays a yellow light reminding you to top-up. You can set your Metrocard to automatically top-up through your online account.

Updating your Metrocard details

Please keep your Metrocard contact information up to date. This will ensure that you are receiving relevant service updates and that you don't miss out on promotions. Log in to your online account to see or change your details.

Taking care of your Metrocard

Like other electronic cards, your Metrocard has a magnetic strip that runs around the edges of the card. If the magnetic strip is damaged the card reader won’t be able to scan it.

To extend the life of your card we recommend you avoid:

  • Bending or flexing your card.
  • Punching holes in your card.
  • Snapping your card.
  • Flicking your card against objects.
  • Dropping your card on a surface or the ground.
  • Cutting your card.
  • Peeling plastic from your card.