COVID-19 Service updates

Published 29/10/2021

Canterbury is now at the Orange traffic light setting.

On 3 December 2021, Canterbury moved to the Orange setting of the new COVID-19 Protection Framework (also known as the traffic light system). Orange doesn't look much different to the Level 2 we're used to on Metro.

When taking public transport, the main things to know are:

  • No vaccine passes are required to board our buses or use the Interchange, as we are considered an essential service
  • It’s still required that if you are aged 12 years and older you must wear a face mask onboard and while waiting at a stop or station, unless you have an exemption
  • Make sure you scan the onboard QR code with the NZ COVID-19 Tracer App. If you are unable to scan the QR code, you can call 03 366 8855 to register your travel.  
  • Please, do not use public transport if you have cold, flu or COVID-19 symptoms, are travelling to get a test, are awaiting results, or if you need to self-isolate. 
  • Please continue to be kind to our drivers and fellow passengers

Enhanced cleaning regime 

We’d like to reassure customers that enhanced cleaning regimes on all Metro buses, ferries and at the Interchange have continued since COVID-19 first entered our shores.  

This regime is completed daily and includes sanitising of all touchpoints such as the back of seats, poles and handles.  

Free travel to your COVID-19 vaccination appointment

As part of a national campaign, Metro is offering free travel for COVID-19 vaccination appointments in Greater Christchurch. 

Caregivers and dependants can also travel for free with you, to and from your booked COVID-19 vaccination appointment. 

In Greater Christchurch, simply tell the driver that you are travelling to or from your COVID-19 vaccination, and we will welcome you on board for free. Because it is now possible to simply turn up at vaccine clinics without an appointment, you no longer need to show proof of a booking. 

More information on this initiative is available here.

Fares 

Contactless payment is preferred, especially while COVID is in the Canterbury community. Metrocards make this easy. You can order one online - be sure to register your card for contactless top ups as well. Metrocards save you at least 25% compared to paying with cash.  

Boarding and alighting 

You can board through the front door. Please use the rear door for disembarking unless you need to use the front door for accessibility reasons.    

Public transport facilities 

The Bus Interchange and South side Riccarton Lounge are both open at the Orange traffic light setting. The North side Riccarton Lounge has not been opened yet.
 
Remember to wear your face covering and scan in when entering these facilities. 

Our Metroinfo counter at the Bus Interchange is open between 9am – 5.30pm Monday – Friday and 9am – 5pm Saturday and Sunday.  

The team are also available via phone at 03 366 88 55 between 7am to 7pm Monday to Saturday and 9am to 7pm Sunday, or email at metro@ecan.govt.nz.  

A gentle reminder 

We’re all in this together, Canterbury.  Public transport is a great way to get around, and at times like this, it’s one of the few places we’re out and about together. So let’s keep it kind. 

Drivers and transport operators cannot stop people without face coverings from boarding public transport, as many people do have valid exemptions from wearing one. We ask that people take personal responsibility to cover up for each other, and themselves.  

Remember to stay kind, Canterbury.
Ngā mihi, the team at Metro.

Update 6 October: Orchard Road vaccination hub bus stop

From Wednesday 6 October, route 125 will now stop at a special bus stop, for those travelling to the Orchard Road vaccination hub. The bus stop will be in place for the next three months.  

Location of stops shown in the map below: 

Last updated 3 December 2021