School services FAQs

Can I use a school bus even if I am not a pupil at the school it goes to?

Yes, any school student on their way to or from school can use these school services. However Metro and the service operator to reserve the right not to carry students from different schools if it causes undue disruption to the service.

Can I use a school bus if I am not a school student?

No, these services are for school students only.

Where do I catch the bus from going to school?

At any bus stop along the route. Students should signal the driver as the bus approaches. There are no express zones on school routes (e.g. the buses from the Waimakariri District will stop to pick up passengers along Papanui Rd/ Main North Rd if they are signalled).

Do I need to signal the bus?

Yes, please make sure you signal the bus so the driver knows to stop.

Where will the bus let me off coming home from school?

You can get off at any bus stops along the route. There are no express zones on school routes.

What if there are no bus stops within a reasonable walking distance of my house?

Please call Metroinfo on 03 366 88 55 who will put you in touch with the service operator to discuss waiting for location options.

Can I use my Metrocard/Cando card?

Yes, you can use these cards or pay by cash. Normal Metro fares apply to these services. Please note Metro will not be issuing Cando cards in 2024. Students who have a 2023 card can continue to use it to pay for Metro services after the original card expiry date of May 2024. The 2023 cards will now be valid until we introduce the new National Ticketing Solution. We will provide more information on this change later in 2024.

How will I tell if the bus is a school bus?

It will have a yellow and black 'School' sign on the front and back, and the destination screen (above the front windscreen) will show the number of the service that is on the timetable. However, students should feel free to signal any service that approaches and check with the driver if they are unsure.

Who operates the school bus services?

All school bus services are operated by Ritchies Ltd.

How do I make a complaint/compliment/give feedback about a school service?

Please find our contact details here or ring Metroinfo on 03 366 88 55.

Where can I get information about detours due to roadworks?

Information will be posted on the individual school service timetables, or you can call Metroinfo on 03 366 88 55.

Why doesn't my school have a school bus service?

Metro provides school buses for around two dozen schools in Christchurch. Rather than being provided as an alternative to the urban routes, the school services are provided to supplement the urban bus network in areas where it has been identified that public bus routes are being overwhelmed by demand from school students at the beginning and end of school hours.