Each Metrocard has its own unique number that, once registered, is unique to your account. Registering your Metrocard means:
- You can keep your Metro account safe and secure.
- You can block lost Metrocards online.
- We can transfer credit from malfunctioning Metrocards, to replacement ones.
Blocking your lost Metrocard
If you have an online account, you can login and block your lost Metrocard. If you do not have an online account, just call 03 366 88 55 and we will block your card for you.
Replacement cards
Replacement Metrocards are no longer being issued. You will need to Choose a New Way to Pay as we make the switch to Motu Move, our new ticketing and payments system.
If you have funds remaining on your lost Metrocard, you will be able to apply for a refund in the near future. We'll have more information about this closer to the time.
Replacement cards will only be provided if there is an issue with the card itself.
If you need a replacement for a malfunctioning card, visit the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 7:30am to 6pm Monday - Friday, 9am to 5pm on Saturdays, Sundays and public holidays (view map). Remember to bring ID with you.
Lost and found
If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on.