You can now request a refund of your remaining Metrocard balance.
If you only have a small amount left on your card, we recommend running down your remaining Metrocard balance before using your Motu Move way to pay. Metrocard balance cannot be transferred directly to a Motu Move card.
Please note that approved refund requests will not be processed until after 23 November 2026. If you choose to request a refund now, you will need to wait 5-10 working days after this date to receive your refund.
If you want to request a refund, please read the following before you continue.
Important information for refund requests
- Refunds can only be paid out via bank transfer to a NZ account.
- You must be the cardholder or have legal authority to act on their behalf.
- You can apply for multiple Metrocard refunds on one refund form. All refunds will be paid to a single bank account.
- You will need the Metrocard number for each card, along with the associated name and date of birth.
- The refund is for the remaining balance only and not the cost of the card.
You cannot receive a refund if:
- You have already used your remaining balance before the refund is processed.
- Your Metrocard has expired due to not being used for over three years. (See Metrocard Terms & Conditions)