Lost Metrocard

Person looking for lost Metrocard

Oh no, your Metrocard has gone missing. Here’s what you need to do.

Lost your card?

Once registered, your Metrocard is safe and secure. Each card has its own unique number that is registered to you. This means lost cards can be blocked and the remaining money can be transferred to a new card.

If you have an online account you can login and block your card. If not, just call 03 366 88 55 and we will block your card for you.

Replacement cards

If your Metrocard was registered with us, any remaining credit from your old card can also be transferred onto the new card for you. A replacement card will cost you $5.

You can get a replacement Metrocard from the Metro Info Counter at the Bus Interchange, corner Lichfield St and Colombo St 7:30am - 6pm weekdays and 9am - 5pm Saturday and Sunday (View map).

Remember to bring ID with you. Other Metro agents cannot issue replacement cards or transfer balances.

If a customer has previously set up an online account, they can order a replacement online and block their lost card. A customer must order the replacement card first before they are able to block.  

Lost and found

If you have lost or left an item or Metrocard on the bus or ferry please contact the operator of the service you were on.