You can use your Metrocard on all Metro services including the Diamond Harbour Ferry. To make card management and protection easy, register your card online.
How to use your Metrocard
Checking your balance and topping up
You can check your balance:
- Online in your Metrocard account or on the homepage
- At a Metro Agent - find a Metro Agent
- On the bus - after your card is read, it will be displayed on the machine
- Or call Metroinfo on 03 366 88 55
We recommend topping up online:
With an online account, you can top up your Metrocard at any time. We highly recommend this as it saves you and others time when boarding, and means you don’t have to carry cash with you.
You can also use your online account to set up automatic top-up for your Metrocard. This means your top-ups happen automatically when the credit on your Metrocard drops under the amount you specify.
Online top-ups are generally available to use on your bus or ferry within one hour, however in some cases there can be delays. We recommend topping up before your balance runs out or the day before your next trip.
Please note that the amount you have just topped-up will continue to be flagged as ‘Pending’ in your Metrocard account until you next swipe your Metrocard.
Topping up in person:
You can top up with the driver on the bus using cash only, at the Metro Info Counter at the Bus Interchange or at a Metro agent using cash or eftpos. We recommend double checking on your top-up receipt that the amount loaded on your card is correct.
Using your Metrocard on the bus
Tell the driver the destination that you want to travel to and place your Metrocard on the card reader. It will deduct the fare and your new balance will then be displayed on the screen.
When the balance is below $5, the scanner displays a yellow light reminding you to top-up.
Keeping your Metrocard details up to date
Please keep your Metrocard contact information up to date. This will ensure that you are receiving relevant service updates and that you don't miss out on promotions.