Metrocard FAQs

Metro bus passenger on phone

The most common Metrocard FAQs are below.

Can I pay for another person with my Metrocard?

Yes, you can take other people on your card. Their fare will be charged as a full cash fare ($4.20 Adult, $2.40 Child fare in zone 1), so it is cheaper for each person to have their own metrocard. This cash fare will provide only one free transfer within 2 hours.

How do I look after my Metrocard?

Like other electronic cards, your Metrocard has a magnetic strip that runs around the edges of the card. If the magnetic strip is damaged the card reader won’t be able to scan it. 

To extend the life of your card we recommend you avoid:

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

Do I need an online account for my Metrocard?

No, you don't need an online account to have a Metrocard. However, setting up an online account allows you to easily check your balance and top up online. Set up an online account.

What are the Terms and Conditions for using a Metrocard?

View the Metrocard Terms and Conditions.

Why is my online top-up labelled 'pending'?

Online top-ups are generally available to use on your bus or ferry within one hour, however in some cases there can be delays. We recommend topping up before your balance runs out or the day before your next trip.

Please note that the amount you have just topped-up will continue to be flagged as ‘Pending’ in your Metrocard account until you next swipe your Metrocard.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 03 366 88 55 or contact us via email.