COVID-19 Level 1: Service updates

Published 1/06/2020

Transition to Level 1 ​

New Zealand has transitioned to Alert Level 1 and we are really pleased to let you know that physical distancing will no longer be required on public transport. All capacity restrictions are gone.

We appreciate how challenging these restrictions have been and we are enormously grateful for the kindness and patience everyone has shown.

It will take us a bit of time to remove the signage from the hundreds of buses in the network (putting them on sure was easier than cleaning them off!).


What does Level 1 look like on public transport?

We're keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.

We ask that passengers continue to register their journeys, so we'll be keeping our posters on-board. It's a simple task to note the vehicle number and register your journey on the website.

And of course the usual health guidelines continue. If you're sick, stay home. Report any flu-like symptoms. Wash and dry your hands, cough into your elbow, don't touch your face. We're all getting pretty good at this now!

​Fares were reintroduced on public transport services from Monday 15 June 2020​

Metrocards provide access to cheaper fares, saving at least 25% compared to paying with cash. They also provide capped daily and weekly fares, and the card’s credit amount is secure if the card is registered and subsequently stolen. 

We now have an account-to-account payment option for on-line top-ups, for those who don’t have or don’t want to use a credit card.

Metrocards cost $5 and are available at the Metroinfo Counter at the Bus Interchange, at participating agencies, and online ordering of Metrocards is now available​. 

Metro school services

Metro’s school bus network is operating normally.

Track your journey

Keeping everyone safe is a top priority for Environment Canterbury and bus operators.

Here in New Zealand, we are a team of five million. Let’s work together – you can help by providing your contact tracing information whenever you use public transport.

Tracking your journey by checking in supports early detection of suspected cases to prevent potential onward transmission of the virus.

Contact tracing, as well as testing and quarantine/isolation measures, is critical in supporting New Zealand’s mission to eliminate COVID-19.

The importance of contact tracing is increasing as New Zealand moves through to lower alert levels. 

How do I provide journey tracing information?

When you use public transport, the Ministry of Health asks that you record your travel on our Trace your Journey app.  This is a simple process. Take note of the unique bus ID number written on the in-bus poster, and visit to register your details.

If you don't have access to the internet you can call us on 03 366 8855 and we will register your trip for you.

The journey tracing information is held for Ministry of Health purposes only.  Find out more here​.

How does journey tracing work?

When there is a suspected, confirmed or probable case of COVID-19, a contact tracing process will occur to:

​identify all ‘close contacts’ of the case – so that these people can be quarantined/isolated (and tested if required); and
identify ‘casual contacts’, of the case, and ask them to be tested if they have (or develop) symptoms of COVID-19.
Contact tracing is undertaken by your local Public Health Unit, or by the National Close Contact Service. The information you provide when registering your travel is confidential and will only be used for this purpose.

Register your travel here​.​

Metro Info counter hours

The Metro Info counter at the Bus Interchange is open Monday to Friday 7.30am to 6pm and 9am to 5pm on weekends. 

Keeping everyone safe

As part of our COVID-19 response, we are a​sking passengers to:

  • follow the guidelines on self-isolation​​
  • cleaning our buses and ferries on a regular basis and stepping up the cleaning of surfaces like handrails, stop buttons, and seat backs.
  • making sure the very latest information and advice from the Ministry of Health are being supplied to our staff and operators.

Some tips from the Ministry of Health:

  • If you are unwell stay home.
  • Avoid touching your eyes, nose or mouth.
  • Wash your hands with soap and water often, for at least 20 seconds.
  • Cough or sneeze by covering your mouth and nose with tissues.
  • If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • Use an alcohol-based hand sanitiser with more than 60 percent alcohol.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

Call Healthline on 0800 358 5453 if: