COVID-19 Level 1: Service updates

Published 1/06/2020

Level 1: Be prepared

From Thursday 19 November 2020, face masks became mandatory on public transport in Auckland, as well as on planes nationwide. This doesn’t include public transport in Canterbury at the moment, but we all need to be prepared in case this changes in the future. 

The Ministry of Health encourages everyone across New Zealand to wear a face covering on public transport, and other places where you cannot maintain physical distance. 

Wearing a face covering helps keep you and others safe by helping to stop droplets spreading when someone speaks, laughs, coughs or sneezes. They are particularly useful when physical distancing is not possible, such as on public transport. 

Read more about face coverings, including who is exempt from wearing one, on the Unite Against COVID-19 website

What does Level 1 look like on public transport?

We're keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.

Fast and effective contact tracing helps us to prevent any further spread of COVID-19 in New Zealand. 

Use the NZ COVID Tracer app - the more we all scan the safer we’ll all be. We have COVID Tracer QR codes throughout our vehicles for you to scan.  

If you don't have access to the internet, please call us on 03 366 8855 to have your trip registered. 

And of course the usual health guidelines continue. If you're sick, stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested. Wash and dry your hands, cough into your elbow, don't touch your face. We're all getting pretty good at this now! See full health advice on the Unite Against COVID-19 website.

​Do you have a Metrocard?

​Contactless payments are preferable to cash, so make sure you have a Metrocard. 

Metrocards provide access to cheaper fares, saving at least 25% compared to paying with cash.

They also provide capped daily and weekly fares, and the card’s credit amount is secure if the card is registered and subsequently stolen.  

We have an account-to-account payment option for on-line top-ups, for those who don’t have or don’t want to use a credit card. 

Metrocards cost $5 and are available at the Metroinfo counter at the Bus Interchange, at participating agencies, and you can now order one online.  

Metro school services

Metro’s school bus network is operating normally.

Metroinfo counter hours

The Metroinfo counter at the Bus Interchange is open Monday to Friday 7.30am to 6pm, and 9am to 5pm on weekends.