COVID-19 Service updates

Published 23/02/2021

Public transport at Alert Level 1: Face coverings are mandatory

At 11.59pm on Wednesday 17 February 2021, Canterbury moved to Alert Level 1. 

Face coverings

On Monday 22 February, our government confirmed that wearing a face covering will remain mandatory on public transport for some time. 

So, if you haven’t been masking up yet, please do so when you’re using public transport. As our Prime Minister has said, children under 12 are exempt, as are those with a medical condition that prevents them from wearing a face covering. This includes many of our drivers. 

Drivers and transport operators are not expected to stop people without a face covering from using public transport.  Please, as always, be kind to drivers and transport operators; remember, they are just doing their job. Thanks for doing the right thing by yourself, by each other, and by Aotearoa.

Aucklanders have been wearing face coverings on public transport since 19 November when they moved to Level 1.  It has become second nature there, and we know Cantabrians will step up as well.

Wearing a face covering helps keep you and others safe by helping to stop droplets spreading when someone speaks, laughs, coughs or sneezes. They are particularly useful when physical distancing is not possible, such as on public transport. 

Read more about face coverings, including who is exempt from wearing one, on the Unite Against COVID-19 website

Contact tracing

Fast and effective contact tracing helps us to prevent any further spread of COVID-19 in New Zealand. 

Use the NZ COVID Tracer app - the more we all scan the safer we’ll all be. We have COVID Tracer QR codes throughout our vehicles for you to scan.  

If you don't have access to the internet, please call us on 03 366 8855 to have your trip registered. 

The usual health guidelines continue. If you're sick, stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested. Wash and dry your hands, cough into your elbow, don't touch your face. We're all getting pretty good at this now! See full health advice here.

​Do you have a Metrocard?

​Contactless payments are preferable to cash, so it is a good time to make sure you have a Metrocard. If we ever need to move to Level 3 again, cash may not be accepted.

Metrocards come with plenty of benefits, providing access to cheaper fares, saving at least 25% compared to paying with cash.

They also provide capped daily and weekly fares, and the card’s credit amount is secure if the card is registered and subsequently stolen.  

We have an account-to-account payment option for on-line top-ups, for those who don’t have or don’t want to use a credit card. 

Metrocards cost $5 and are available at the Metroinfo counter at the Bus Interchange, at participating agencies, and you can now order one online.  

Metro school services

Metro’s school bus network is operating normally.

Metroinfo counter hours

The Metroinfo counter at the Bus Interchange is open Monday to Friday 7.30am to 6pm, and 9am to 5pm on weekends.

We're keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.

Thanks again for keeping up the kindness, Canterbury.