COVID-19 Service updates

Published 13/04/2022

Canterbury moves to the Orange traffic light setting.

From 13 April 2022 at 11:59PM, Canterbury will move to the Orange setting of the Covid-19 Protection Framework (also known as the traffic light system). Orange doesn't look much different to Red when using our services.

When taking public transport, the main things to know are:

  • Those aged 12 years or older are required to wear a face mask onboard all Metro services (including school services), and at indoor facilities (like the Interchange), unless you have an exemption.
  • Face coverings need to be an actual mask and attached to the head by loops around the ears or head. This means scarves, bandannas, or t-shirts should not be used.
  • Vaccine passes are not required to board our buses or use the Interchange.
  • You will still see some Covid-19 QR codes on Metro buses, however you are not expected to scan these at present.
  • Please, do not use public transport if you have cold, flu or Covid-19 symptoms, are travelling to get a test, are awaiting results, or if you need to self-isolate. 
  • Please continue to be kind to our drivers and fellow passengers.

For more information about travelling during the Orange traffic light setting, check the Ministry of Health’s Covid-19 website.


Contactless payment is preferred, especially while Covid is in the Canterbury community. Metrocards make this easy. You can order one online - be sure to register your card for contactless top ups as well. Metrocards save you at least 25% compared to paying with cash.

Boarding and alighting

You can board through the front door. Please use the rear door for disembarking unless you need to use the front door for accessibility reasons.

Public transport facilities

The Bus Interchange and Riccarton Lounge are both open at the Orange traffic light setting. Remember to wear your face covering when inside these facilities.

Our Metroinfo counter at the Bus Interchange is open 7.30AM to 6PM Monday – Friday, and 9AM – 5PM on weekends.

The team are also available via phone at 03 366 88 55 between 7AM to 7PM Monday to Friday and 9AM to 5PM Saturday and Sunday, or email

A gentle reminder

We're all in this together, Canterbury. Public transport is a great way to get around, and at times like this, it's one of the few places we're out and about together. So let's keep it kind.

Drivers and transport operators cannot stop people without face coverings from boarding public transport, as many people do have valid exemptions from wearing one. We ask that people take personal responsibility to cover up for each other, and themselves.

Remember to stay kind, Canterbury.
Ngā mihi, the team at Metro.