COVID-19 Service updates

Published 7/09/2021

Canterbury is now at Delta Alert Level 2.

Canterbury moved to Delta Alert Level 2 on Wednesday 8 September. The great news is that we are back to usual timetables.

However, public transport under Delta Alert Level 2 looks a little different than usual.  

Orchard Road vaccination hub bus stop

From Wednesday 6 October, route 125 will now stop at a special bus stop, for those travelling to the Orchard Road vaccination hub. The bus stop will be in place for the next three months.  

Location of stops shown in the map below: 

Public transport operating without capacity restrictions

From Wednesday 6 October, all Metro services are operating without capacity restrictions.  

This means that the no standing rule is no longer applicable.  

Despite having all drivers and buses active during the peak times, unfortunately the no standing rule did impact some routes. We're pleased to see the network back operating without capacity restrictions and thank everyone for their patience during this time. 

We are in the process of notifying operators and drivers and updating the on-bus signage. This may take a few days to complete. 

School bus services  

Dedicated school services have no capacity restrictions, either those contracted by schools or council-run services.  

Because these are dedicated school services, face coverings and scanning in are not required either. This is because the students are from a defined group where student lists are kept.  

School services resumed on Thursday 9 September.  

Travelling to your COVID-19 vaccination appointment

As part of a national campaign, Metro is offering free travel for booked COVID-19 vaccination appointments in Greater Christchurch. 

Caregivers and dependants can also travel for free with you, to and from your booked COVID-19 vaccination appointment. 

Simply show your appointment letter, text or email appointment confirmation (either in paper or on your mobile phone) and the driver will welcome you on board without the need to swipe your Metrocard.  

You can travel free on the date stated on your booked appointment confirmation. Please do not use public transport if you have cold, flu or COVID-19 symptoms, are travelling to get a test, or awaiting results, or if you need to self-isolate. 

More information on this initiative is available here.

Timetables 

At Delta Alert Level 2, Greater Christchurch public transport services will be operating under normal timetables.  

Face coverings and scanning in  

Please scan the QR code nearest your seat, using the NZ COVID Tracer app. If you are unable to scan the QR code, you can call 03 366 8855 to register your travel.  

For everyone aged 12 and older, face coverings are mandatory on public transport unless you have an exemption for health reasons.  

Please, do not use public transport if you have cold, flu or COVID-19 symptoms, are travelling to get a test, or awaiting results, or if you need to self-isolate. 

Fares 

Contactless payment is preferred, especially at Delta Level 2. 

Metrocards make this easy. You can order one online - be sure to register your card for contactless top ups as well. Metrocards save you at least 25% compared to paying with cash.  

Boarding and alighting 

You can board through the front door. Please use the rear door for disembarking unless you need to use the front door for accessibility reasons.    

Public transport facilities 

The Bus Interchange and South side Riccarton Lounge are both open at Alert Level 2. The North side Riccarton Lounge is not be open yet.
 
Remember to wear your face covering and scan in when entering these facilities. 

Our Metroinfo counter at the Bus Interchange is open between 9am – 5.30pm Monday – Friday and 9am – 5pm Saturday and Sunday.  

The team are also available via phone at 03 366 88 55 between 7am to 7pm Monday to Saturday and 9am to 7pm Sunday, or email at metro@ecan.govt.nz.  

A gentle reminder 

We’re all in this together, Canterbury.  Public transport is a great way to get around, and at times like this, it’s one of the few places we’re out and about together. So let’s keep it kind. 

Drivers and transport operators cannot stop people without face coverings from boarding public transport, as many people do have valid exemptions from wearing one. We ask that people take personal responsibility to cover for each other, and themselves.  

Leaving home?  Remember: 

  • Your face covering 
  • Your Metrocard for contactless payment
  • Your phone for QR code scanning 
  • Allow plenty of time if travelling in the peak hours.

Be kind, keep safe.  
The team at Metro 

Last updated 6 October 2021